Grupotel Gran Via 678

Staff very friendly and willing to do so much in order to help us out. It was lovely to arrive to a free glass of cava! We also received some great food/ drinks recommendations from Viktor on the reception desk. He was a star!

Breakfast exceeded expectations - fantastic. Description is continental but there is hot food too. All staff encountered, receptionist, breakfast staff, and hotel maids were very nice. Lovely glass of complimentary cava on arrival. It was my partners birthday on the day of arrival and the hotel kindly arranged for a bottle of cava and cake to be sent to our room on arrival for a very reasonable price. The hotel upgraded our room for free from a small double to a standard twin room with a view overlooking the pool. We were very appreciative of this. Hair dryer in the bathroom by the mirror. Location was brilliant and the area felt safe at night. Beds and duvets were really comfortable. Air con was great.

The location of the hotel is excellent - we never took public transport once as we could walk everywhere (about 30 minutes to the beach and main tourist attractions less than 30 minutes walk). We were upgraded on arrival to a room with a pool terrace, which was perfect. I’d recommend paying the bit extra for this as rooms as small so this gave us additional space. The pool area is small but the pool is lovely for a little dip on a hot day. The reception staff were incredibly helpful - I lost my phone one day and they helped us translate with the police (I managed to get my phone back, miraculously). I wouldn’t have gotten it back if it wasn’t for the hotel staff helping

I can say there was no bidet in the bathroom and had a heating towel rack in bathroom which was disconnected and didn’t work. Also they give you only 1 small bar of soap for a 3 day stay. Other toiletries were replaced daily including toothbrushes. I took a current adapter from states and one night when I came back to room mine was missing and was replaced with another. I complained to staff but only managed to give me another which only had one plug in vs mine which had two. Breakfast was good but pricey at €15 each. Hotel does not provide hand towels so bring your own! The plus was the open terrace by pool area which was closed in November.

First off the staff was helpful, friendly and professional. Victor, Robert and the rest of the staff went out of the way to help us when we arrived earlier than expected with our luggage and offered water and candy. We enjoyed their restaurant breakfast which had a good variety of choices and was very good and fresh. Restaurant personnel very friendly. The hotel itself good condition and nicely decorated. Location closed to everything but in a more quiet neighborhood which we liked. Must definitely will stay there again